Returns & Exchanges

At Dewey's Bakery, we stand behind the quality of our treats and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our freshness standards, please contact us within 14 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  To help us improve, please include photos of the damaged product or packaging as well as the batch code found on the box.

• 3.
  Review Process

  Our bakery team will review your request within 48 hours to determine if a replacement, store credit, or refund is the best solution.

• 4.
  Resolution

  Once approved, we will immediately process your refund to the original payment method or ship out a fresh batch of cookies at no additional cost.