Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How long will my cookies and crackers stay fresh?
Our products are baked without artificial preservatives. Most cookies and crackers have a shelf life of 6 to 9 months when kept in their original, sealed packaging in a cool, dry place.
Do you offer gluten-free or allergen-friendly options?
Yes, we have a dedicated line of Gluten-Free cookies. However, our bakery handles flour, eggs, dairy, and nuts, so we recommend reviewing the specific allergen statement on each product page before purchasing.
When will my order ship?
Orders are typically processed within 1-2 business days. During peak holiday seasons, processing may take up to 4 business days. You will receive a tracking number via email as soon as your treats leave our bakery.
Can I ship to multiple addresses in one order?
Currently, our website only supports one shipping address per checkout. To send gifts to multiple recipients, please place separate orders for each unique address.
What is your return policy for food items?
Due to the perishable nature of our bakery products, we cannot accept returns. If your order arrives damaged or is incorrect, please contact our customer service team within 14 days for a replacement or refund.
Do you offer corporate gifting or bulk discounts?
Absolutely! We offer specialized packaging and volume discounts for corporate gifts and large events. Please visit our Corporate Gifting page or contact our sales team for a custom quote.